Return Policy

We want you to be completely satisfied with your purchase. If you are not, you may initiate a return within 30 calendar days of receiving your item(s). To begin a return, you must request a Return Material Authorization (RMA) by either contacting your account representative or the general customer support address: customercare@fondriest.com. Returns without an RMA will not be accepted.

Items returned for credit must be new, unused, and in the original packaging (including any accessories, manuals, and documentation that shipped with the product). Returned items must be received by Fondriest Environmental within 14 calendar days of the issuance of the RMA. All returned items are subject to inspection and approval prior to the issuance of any credit. If the returned items have been approved, Fondriest will issue a credit based on the original method of payment. Please note that items may be subject to a manufacturer's restocking fee.

Non-Returnable Items: Fondriest does not permit the return of or offer refunds for the following products:

• Configured-to-order or customized products
• Hazardous materials
• Opened calibration reagents
• Opened software
• Software downloads
• Fondriest Gift Cards

Fondriest recommends using a carrier that offers shipment tracking for all returns. Packages should be insured for the full value in case of loss or damage. Fondriest does not assume any liability for loss or damage to the product during shipping.